ASB SEE is hiring Communication and Operational Officer


Arbeiter-Samariter-Bund Deutschland e.V.  (ASB), Main Office for South East Europe, Sarajevo, Bosnia and Herzegovina

We are hiring:

We are looking for a person to join our team of energetic and dedicated professionals that will, alongside with other colleagues, participate in implementing activities, projects and programs in our Main Office for South East Europe. We are looking for a person who, with his/her attitude and, above all, values, will fit into a team whose philosophy is a humanitarian and altruistic mission, and who will perform as:

Communication and Operational Officer

About us


Arbeiter-Samariter-Bund Deutschland e.V.  (ASB) – the Workers’ Samaritan Federation – is a German aid and welfare organization, engaged in areas such as civil protection, rescue services and social welfare services. As a non-political and non-denominational organization, ASB has, since its foundation in 1888, represented continuity and reliability.

After the breakup of Yugoslavia in 1991 and the beginning of the Yugoslav Wars, the ASB launched one of its longest humanitarian aid missions abroad. The ASB helped refugees, set up outpatient medical facilities and organized aid convoys. The first humanitarian convoys that went to the besieged city of Mostar in Bosnia and Herzegovina in 1992 bore the logo of the ASB. Since then, the ASB has implemented nearly 400 humanitarian and development projects in the South East Europe with a total volume of 190 million EUR. After the war, the ASB assisted with the reconstruction of power grids, bridges, water supplies, schools, kindergartens, etc. Through the reconstruction projects, around 16.000 houses, apartment buildings, public institutions and hospitals in 237 communities in Southeast Europe were repaired or rebuilt. With help of ASB offices in South East Europe, more than 1000 refuge families and internally displaced people from former Yugoslavia had returned to their homes. ASB team members were on the field together with medical workers during the peak of Covid19 pandemic, supporting hospitals and isolation units by donating valuable medical equipment, beds, medicine, masks and other supplies. In the aftermath of the highest danger, ASB team had focused their efforts on promotion of vaccination in more rural areas, helping elderly reach doctors and health care centres, but also on helping school children compensate lost school lessons during the lockdown by providing educational workshops.

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Job Summary:

To communicate the purposes and philosophy of the organization to the community-at-large and, specifically, to potential beneficiaries, employees, volunteers and donors, by making effective use of a variety of approaches. To coordinate and operationalize activities in support of the Team and participate in the creation of new ones, and support ongoing projects.



Works with the Regional Director and the Country Directors to perfect a vision statement defining the purposes and philosophy of the organization.

Works with the Director to develop a strategic long-range plan consistent with the vision statement, following a HQ guideline and adopt them to the specifics of the SEE. Analyses appropriate ways to bring this message to the various target groups.

Plans effective use of media through press releases, social networks, media as well as participation in community activities.

Identifying, developing, and maintaining strong relationships with key media contacts via phone, email, and social media channels

Prepares written material to support fund-raising efforts.

Researches potential sources of grant money and works with the Director to prepare grant proposals.

Researches trends and changes in the NGO sector and proposes directions for the organization’s activities.

Serves as a Local PSEAH Focal Point.

Supports colleagues in preparing and implementing project activities as well as preparing the reports, evaluation and monitoring templates.

Analyses monitoring and evaluation results.

Works to minimize damage from any type of immediate problem by utilizing principles of crisis management.


Required Skills/Abilities:

Ability to communicate persuasively, both orally and in writing.

Good judgment, creativity and an enthusiastic attitude.

Ability to work in international and multi-ethnic setting.

Ability to travel locally, regionally and internationally.

Ability to establish and maintain effective personal relationships.

Experience managing media relations (online, broadcast and print).

Background in researching, writing and editing publications.

Proficient in MS Office and social media.

Familiarity with project management software and video/photo editing is a plus.

Working knowledge of Corel and Adobe tools is a plus.

Understanding Social media tools.

Understanding major donors procedures (EU, UNDP, BMZ, GIZ, USAID…) is an asset

Exceptional organizational, problem-solving, and project management skills.

IT and Internet proficiency.

Excellent command of B/H/S Language, written and oral.

Excellent command of English Language, written and oral.

Command of German Language is an asset.

Valid Driving Licence (B category).


Education and Experience:

Secondary education degree will suffice only in case of proven extensive in field experience. – At least 10 years of experience in NGO sector.

VSS (or equivalent – MA) degree from an accredited institution in a related field such as marketing, journalism, communications, management or similar. – At least 5 years of experience in NGO sector.


What we offer:

Competitive salary

Working in international setting

Training and education opportunities

Flexible working hours and other benefits according to results



Please send your motivation letter and CV to [email protected] , or by Post to Arbeiter-Samariter-Bund Deutschland e.V.  (ASB), MO SEE Sarajevo, Aleja Bosne Srebrene 35, 71000 Sarajevo, BiH, not later than February 24th 2023 by 16.00h.

Applications received after this date will not be taken in to the consideration.

Only shortlisted candidates will be contacted.

Interviews with selected candidates will be held on March 2nd 2023.

Expected start date May 1st 2023.

Please be advised that phone, email, or personal contact will not be accepted and will be considered as elimination from the selection process.

ASB is equal opportunity employer. We do not discriminate against staff on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

ASB have zero tolerance to Sexual Exploitation, Abuse and Harassment. ASB developed Protection against Sexual Exploitation, Abuse and Harassment (PSEAH) Policy and is in action.

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ASB is a German aid and welfare organisation, engaged in areas such as civil protection, rescue services and social welfare services. As a non-political organisation, ASB has, since its foundation in 1888, provided rapid and direct help to all those in need of our support.

Contact Us


ASB SEE Main Office Sarajevo, Aleja Bosne Srebrene 4, 71 000 Sarajevo, Bosnia and Herzegovina


+387 (0)33 468 366


[email protected]